Return Policy

 We do not handle refunds for purchases made at independent retail locations. If you purchased a Chronic Roots product at a retail location, or through a website other than www.chronicroots.net you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.  

 If you purchased from www.chronicroots.net and something is wrong with your purchase you may be entitled to a refund as long as we are notified within 10 days of you receiving your product. Refunds are not considered and no returns/exchanges will be granted if you have not contacted us within 10 days from when the order was delivered.

While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids such as THCA affect everyone differently.

If a product arrives damaged/unusable, or your shipment is missing any products you must notify us the day of product arrival via phone or email at Chronicroots25@gmail.com

The email must contain:

• Your order number in the subject line (i.e. “DAMAGED PRODUCT – ORDER #(Insert your order number)”
• A description of what happened
• Photo of the product in question
• Photo of the box
• Photo of the packaging slip

Once we have received this information, a determination will be made. This review process can take up to 5 business days (sometimes longer depending on the issue) to complete. Not providing all of the requested information, if applicable, may result in an automatic denial of your request.

In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. Typically we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS first class shipping. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US.  WITHOUT RETURNING YOUR ORIGINAL PRODUCT AND DEEMING THAT YOU HAVE NOT USED THE PRODUCT, WE CANNOT SHIP A REPLACEMENT.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  You will be required to show proof and send back your original product.